Implementation Specialist

Help us build the next generation of tools for millions of students and teachers worldwide.
We are a mature Kiwi startup that’s made the leap to Silicon Valley, funded by the top institutional and education investors in the US.  We partner with the biggest tech companies in the world, and work on bleeding edge technology. 

Job Description

Help us build the next generation of tools for millions of students and teachers worldwide.

We are a mature Kiwi startup that’s made the leap to Silicon Valley, funded by the top institutional and education investors in the US.  We partner with the biggest tech companies in the world, and work on bleeding edge technology.  

As an Implementation Specialist, you will be on the front lines with our customers, understanding their school organizations, learning about their goals, pain points, helping them get up and running with using Hāpara, and guiding them along the way so they can achieve the best possible outcome using Hāpara Products.

You’ll work alongside our Sales and Engagement team, ensure a smooth handoff, and take over as the primary point of contact for our customers from initial setup, provisioning, and technical training through their rollout and adoption of Hāpara. You’ll onboard our new and existing customers in targeted one-on-one sessions to help them setup and configure their accounts; prepare and provision their data; and advise them in the configuration and integration of their school/district site.

Once an account has been onboarded, you will work with the support and product teams to ensure our accounts are up to date with any configuration changes to the product and re-onboard any accounts that require training or support. You will also support our new and existing customers using our ticketing systems to help them use and learn Hāpara Products.

Implementation Specialists are product experts, effective communicators, highly motivated, organized, personable and persuasive.  As an Implementation Specialist working with our Customers, you will be in a high-volume customer-facing role where you will have complete control of your pipeline providing one-on-one training to drive adoption and utilization of the Hāpara platform.

Our perfect coworker is smart, self-directed, persuasive, empathetic, high-energy, and passionate about helping our customers. It’s critical that you are product-savvy and can quickly learn how to use new tools (including the Hāpara Product Suite). We are looking for someone who knows how to manage their time effectively and can easily prioritize the tasks in front of them and more importantly you need to be able to TROUBLESHOOT

Qualifications and Skills:

Must-have:

  • Bachelor’s degree or equivalent
  • Strong knowledge of the needs of educators working in a Google Apps for Education environment
  • Previous experience as an educator in the K-12 market extremely desirable
  • Motivated, high-energy self-starter focused on results
  • Excellent communication skills and the ability to rapidly develop a rapport with customers is critical
  • Listen to others without interrupting; keep emotions under control.
  • Have practical experience with Technical troubleshooting
  • Oral and Written Communication – Speak/write clearly and persuasively while providing clarification to ongoing questions.
  • Ability to thrive in a face-paced, results-driven, think-on-your-feet start-up environment
  • Demonstrated ability to “juggle many balls in the air”
  • Experience with Salesforce.com and Zendesk desirable
  • 2+ years’ experience working with SaaS Software

Nice-to-have skills – not essential, but any of the following will be a bonus:

  • Active Directory
  • Windows Servers
  • Cloud infrastructure
  • Google Workspace

You’ll be working with a world-class team who are passionate about making a difference to student learning outcomes. Some things we believe in:

  • Equity and equal opportunities: we all share in the company’s success
  • Work-life balance and flexibility: hours ≠ contribution.  We want to keep your family happy.
  • Transparency: regular Q&A sessions with the leadership, access to investor materials, etc. We’re on the same team.
  • No corporate BS

Send your CV, links to a few things you’re proud of, and a paragraph or two to explain the difference you’ll make.  

This position could work from our Chicago office or remotely. This position reports to the Director of Support and Implementation.

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