Hāpara Technical writer

Position: Remote, contract
Experience level: Mid level

About Hāpara

After adopting Google Apps for Education in 2010, educators in New Zealand’s Manaiakalani school cluster realized they needed a more effective way of managing learner work in the new digital environment. They collaborated to design a dream tool that would streamline teacher workflow while deepening personalized learning and student engagement.

Their work emphasized a straightforward design that would empower teachers of all technical abilities to track learner progress, provide ongoing feedback, disseminate files and facilitate collaboration and differentiation through flexible groupings. Hāpara (the Māori word for dawn) was born from these efforts in 2011, with the launch of its original Teacher Dashboard.

Today, Hāpara has a range of products built to support educators as they create authentic, personalized learning experiences. We have 2.2 million users in 40+ countries, and in 15% of U.S. medium/large school districts.

Our work is inspired by John Hattie’s research on Visible Learning and by the teachers, administrators and learners we work with every day. With offices in Chicago and Auckland, our team includes school superintendents, school administrators and top-tier educators who are all dedicated to building great products for schools.

What the role requires:

We are looking for an experienced professional with at least 5 years of experience to work with our team as a technical writer on a contract basis. As a technical writer, you’ll be responsible for creating simplified user content, including, but not limited to, technical manuals, training guides, tutorials and software documentation, while consulting subject matter experts in order to make complex information accessible to employees and customers. Your efforts will result in smooth technical communication (print and audio-visual) between the technology developers and different departments, key stakeholders and target customers. 

The daily:

As technical writer you will work under the direction of the Head of Content to contribute to our growing knowledge base. 

  • Plan, create, and modify, different technical documents. 
  • Consult software and technology subject matter experts in order to review, modify and revise complex documentation for all departments, employees and customers.
  • Interpret complex software/product features and functions and translate them into a concise, relevant and readable format. 
  • Proofread and edit content created by team members and other writing staff. 
  • Integrate user-friendly content in illustrations, graphs and infographics for enhanced user experience. 
  • Write, review, and organize online help content to facilitate customers.
  • Adopt a uniform writing style across all media and other platforms for consistency within and outside the organization.
  • Indulge in user research for feedback, revisions, and improvement in technical content.

The right candidate:

  • Degree in a field such as Journalism, English, Education, Instructional Design or Communications
  • Background in K-12 education, classroom experience is strongly preferred 
  • Must possess excellent written communication skills
  • Technical writing certification from organization such as Society for Technical Communication, or similar training
  • Preferably 3-5 years of experience as a technical writer for educational software or similar SaaS industry
  • Collaborates, understands and works well with others
  • Knowledge of ZenDesk

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